Shipping Policy
What locations do you ship to?
Good news! We are currently providing free worldwide shipping on all orders. Don't miss out on this special offer, as our usual policy provides free shipping for orders above $85. We dispatch and deliver orders to almost every country around the world, although delivery times will differ depending on the destination.
How long does an order take to arrive once shipped?
All orders are processed and shipped promptly from our various domestic and international warehouses, based on the quickest shipping method to your location. Our handling and processing time typically ranges from 1-3 business days. The standard delivery time frame is between 10-20 business days; however, depending on your location, you may receive items much sooner. During peak seasons, please expect some delays due to factors beyond our control, such as postal service issues. Other elements like distance, customs, and natural disasters can also lead to further delays. Tracking details, including carrier information, are provided with each order. All orders are insured, so in the event that your package does not arrive, you are entitled to a refund or replacement. For further assistance, please contact makerscape.store/pages/contact.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
